Phone Enquiries

For electricity supply (authorised retailer)

Call 1300 806 806

For water services (drinking water, recycled water, and wastewater)

Call 1300 803 803

For billing enquiries (hot water, cooktop gas, or supplied electricity services on behalf of your body corporate)

Call 1300 123 803

Hardship Program Participants: If you are enrolled in our hardship program, please contact your case worker

at 1300 123 803

For faults & emergencies 

Call 1300 803 803

Our operating hours are Monday – Friday, 8.30-5.00pm.

For faults & emergencies we are available 24/7

My Account

We encourage existing customers to use My Account to find specific account information and update their account.